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Refund and returns

Refund & Returns Policy – Lemo IPTV

Last Updated: January 2025

At Lemo IPTV, we want every customer to be fully satisfied with our service.
We offer a 1 Month Money-Back Guarantee under the conditions listed below.

1) 1-Month Money-Back Guarantee

You are eligible for a full refund if:

  • You experience constant service interruption that we cannot resolve

  • You have contacted our support team and allowed us to troubleshoot the issue

  • The problem is directly related to our server/service

Refund requests must be submitted within the first 30 days of your subscription.

2) When Refunds Are Not Accepted

Refunds will not be granted if:

  • Your IPTV subscription has already been activated and is working correctly

  • Your issue is caused by poor internet connection, Wi-Fi instability, or ISP blocking

  • You are unable to install the app due to device limitations or incorrect setup

  • You refuse to work with our support team for troubleshooting

  • You simply changed your mind after activation

  • You shared your account with others, causing connection problems

Once login details are delivered and your account is activated, the service is considered used.

3) Free Trial Option

To avoid dissatisfaction, we highly recommend testing the service before purchasing.

Start your free trial here:
https://lemo-tv.net/free-trial

This allows you to test:

  • Channel stability

  • App compatibility

  • Streaming quality

4) Support & Issue Resolution

Most issues can be resolved quickly with our support team.

We provide help with:

  • App installation on all devices

  • Fixing buffering/freezing

  • Switching players for better performance

  • VPN setup if your ISP blocks IPTV

Contact Support:
contact@iptvservices.online

We respond quickly and will do our best to assist you.

5) Chargebacks

Opening a payment dispute without contacting us is considered fraud.
We provide activation logs and delivery proof to payment processors.

Please contact us first — we are here to help.

6) Acceptance of Policy

By purchasing on Lemo IPTV, you agree to this Refund & Returns Policy and understand the conditions of the 1 Month Guarantee.

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